"I was working as a bartender at a restaurant a few years ago. The usual end-of-night process was that all waitstaff got cut and the bartender and the closing server would finish off the last hour before close. This left me and a rather overbearing server. Out of sheer 'I don't want to deal with your sob story' when this family came into our completely empty restaurant 15 minutes before close, I told the server I would just take them in the bar so she didn't have to worry about it. She was overcome with the responsibility of cleaning up 'the rest of the entire restaurant' which was already cleaned by the other servers before they left. I knew it was a weekend night and she just wanted to get out of there. Which she did, the second we were technically closed.
Well, no one expected just how awful this one family could be. Our kitchen staff had just finished their closing duties. I was already finished with the bar. And most people have the assumption that people who come right before close would at least be courteous. I will never again believe that.
It was a family of 6. Two parents, two older kids (late teens, early twenties) and two children. The food at this restaurant was 'family style' which means that a small dish could feed two to four people, and a large four to eight. I explained this thoroughly to this family. Regardless, every single one of them ordered their own dish. Funny enough, three of them ordered the same thing, which was one of the most complex things on our menu. I am sure the kitchen was pumped about that. In all, they ordered enough food for about 25 people. I didn't mention the three large dishes they ordered to go. The order came out to around $350. I knew their tactic the moment I got to their table. They kept 'changing their minds', ordering things, and then mentioning they didn't want the dish.
I was able to keep up with their changes, but without a written piece of evidence, I knew from the beginning they were going to complain about something and try to get free stuff... and that's exactly what they did. They said I forgot the order for the wife. She had actually pulled me aside and told me to take off her order. Yet, when the husband called me out, she just sat there, silent.
I haven't even mentioned what they did at their table. First of all, when I originally came to greet them, I asked how they were doing and gave them my name. They completely ignored me, and just said, 'We'll all have a coke.' This was the first sign of trouble. That complex dish? Yeah, it was seafood based. So they wanted lemons. I gave them all the lemons I had, and when I brought them out, they said, 'Yeah... that's not going to be enough.' So I went and cut up a bunch of lemons for them. We are not the type of restaurant that does the whole 'Hey kids, here are some crayons, go ahead and draw on the table mats.' But this didn't stop these people - they brought their own.
When I was cleaning up after them, there was garbage EVERYWHERE. It looked like the table was used by different parties all night and no one bothered to clean up between uses. There was crayon all over our tablecloths, which I had to pretty much carve out with a knife. They broke the centerpieces of their table plus two of the surrounding tables. They were just rude in every way they could have been.
Well, toward the end this ordeal, they played the whole complaint card. My manager ended up having to take the 'to go' order off their bill, which took that $350 down to about $270. That's when the father gave me his credit card. I honestly thought it was one of those gift card things, and that the family was going to try and flee the scene and leave the card, which probably had nowhere near enough money to cover the bill on it, so I ran the card by the front door. As expected, they were almost out of the building before I was done running it. Fortunately, it was a real card, but I felt like I was bothering the guy trying to get it back to him as he was making his way outside.
He grabs his card and the receipt, writes the exact total down, and signs. I am just staring in disbelief. Then, he says, 'Oh, I almost forgot to tip you... Do you have change for $100?' At this point, I had already cashed out my bar, so all I had were twenties. I hand him five twenties. He slowly sifts each one through his fingers, counting them, then peels off one twenty dollar bill and hands it to me, saying, 'That should cover it,' and turns around and walks out the door.
That's a 5.7% tip on $350. They came in at 8:45 PM and it's now near 11 PM. I didn't end up leaving until after 12 AM due to cleaning up after these people.
I immediately went to a bar and just spent the twenty because I felt dirty even having it in my possession."
"I was at work from 4:30pm to 4am and had a pretty rough shift. I've never worked that late before but managed to do it. I also had to travel very far on the train at 6am, for an event at 8:30am, so sleep was pretty much out of the equation. I just dealt with the thought of having to do it.
With my workplace, we get staff taxis to take us home when it's late, so that's exactly what I did. There was another staff member that needed to take the taxi, and somehow they booked them in the same taxi that I was in, which I didn't mind. What I did mind was that I was sitting in the car for exactly 15 minutes. In that time, I could have gotten home. I could have then had the time to eat something and freshen up before leaving for the long journey.
That staff member, whom I did not know at all, decided to hover around the main entrance, on her phone. When 10 minutes passed I asked the taxi driver to just drop me off, as we were waiting for that person (not knowing it was the woman standing outside just on her phone). The taxi driver calls his company, asking to send another driver to pick up the late staff member, which they said no to. I was pretty annoyed at this point.
Five minutes later, this woman comes up, with what was probably the worst attitude I have ever seen or heard. Straight up, goes to the taxi driver and says, 'This my taxi?' Well, sweetheart, how is the driver going to know if this is your taxi if you haven't stated your name?
He then asks her name, annoyed that she was just standing there wasting his time, and she then confirms. She gets in the car and then demands to be dropped off first.
On one level, that was understandable, seeing how her house was on the way, but, with her rudeness, and wasting the taxi drivers' time, the taxi driver just asks me, 'Where do you live?' I proceeded to tell him and he heads towards my house.
Halfway through the journey, she kicks off. The taxi driver could still take another road that would easily get to her house, so he stops near it and phones his boss and asks who should I drop off first. The boss, on speakerphone, says my name. Hell then proceeds to break loose. She then threatens his job, by saying she will phone the manager of his company to get him fired.
At this point, I had enough. I just said, 'Did you not hear what the manager said over the phone when the driver called him?" She then just starts to mouth off and say she doesn't know me and I don't know her and I was like, 'Well for starters I work for the same company as you do, hence why we are both in the same taxi. You also just stood outside wasting our time to get home.'
Big mistake. She then says that it's not her problem, then starts to threaten and call me random names which I wasn't bothered but was annoyed that I had to deal with this at that time.
Once she started to threaten my life, that was the tipping point. I just said, 'Go ahead, do it, you'll see what happens.' She's still mouthing off, I told the driver to stop and I get out of the car. I ended up walking just over a mile to my house, at 4:45 AM in the morning, in the cold. I had to cancel my trip for the morning, as I was exhausted."
"Years ago I won tickets to the VMAs at Radio City Music Hall (the seats were literally against the back on one of the mezzanine levels).
They kept the doors shut except for during commercial break, so every break was a dash to the bars. My date and I went out at one point to the stupid little cash bar they had for us and while waiting for our drinks I looked over the railing into the main lobby and started celeb watching.
As near as I could tell it was a cash bar down there, too. I saw lots of stars ordering a drink, handing over cash and stuffing the change into the tip jar. My date and I took to judging celebs based on what they ordered and how they tipped. There were three bars total in the main lobby; two smaller ones with only two people serving, and a larger one with four bartenders and a helper/bar back. This larger one was almost directly beneath us, so it was easiest to see the cash changing hands. We started going out every break just to say we saw such-and-such.
Anyway, at one point this massive body of people appears and starts moving together through the crowd to the large bar. Guys who look like bodyguards start tapping people who were waiting for drinks on the shoulder and directing them to other smaller bars. Eventually, we realized it was Sean 'Puffy' Combs' entourage as he stepped up to the bar. His entourage was in a semi-circle around him blocking the entire bar. Anyone who got close got stopped.
So Puffy orders his drink and the one bartender starts to bang it out while the others just stand there, unable to help anyone else. While he's making it Puffy stops the guy, waving his hand and shaking his head and points (I presume to a different label). The guy dumps the drink and makes it again, noticeably slower, Puffy watching closely the whole time until he hands it over. Puffy takes a sip, shakes his head and hands it back. He's pointing between the drink and the bottles and god only knows what he's saying but it looked condescending as hell from 30 feet up.
The guy makes it a third time and hands it over. Puffy takes a sip and turns his back to the bar and leans on it. No nod, no thanks, nothing. Puffy sees one of the people his guards are turning away and approves him breaking the perimeter. They talk a bit... still blocking the entire bar.
They issued some kind of a 'get back to your seat' warning and his entourage forms up around him again and walk away."
"I am a carpenter and I wear ripped shirts and jeans to work because I don't want to mess up my nice clothes obviously. I was spending my lunch going to pick up parts for a coworker to fix his 4runner and I am waiting in line. There is quite literally 4 people in the store. Two cashiers, and two customers. In walks this lady loudly talking on a phone as if either unaware of how awful she was being or not caring. I turned my head automatically when I heard the doorbell jingle when she came in but that was out of curiosity while I waited.
She was a middle-aged woman with a mean stank face. She said to whoever was on the phone, 'UGH these creeps at Autozone with ripped shirts and tattoos are staring at me and checking me out like, get a life!' she says this so loud. She keeps talking about us and the poor workers at the store and calling them morons and saying on the phone, 'There's like 70 people here and no one is doing a thing.' There was still 4 (now 5) people in the entire store and she had been there all of 2 minutes when she finally got to the counter. She was chewing this dude out because she was asking if they had blinker fluid and the guy kept telling her that doesn't exist. And like all idiots that are wrong, she had two choices: admit she was wrong and move on, or double down. She doubled down and started saying racist stuff to this Latino guy and calling him a moron. My transaction was already over yet I remained because I was stupefied by this awful person. As I walked out I said, stop being so awful. 'Oh, and nobody has checked you out in 40 years,' I guaranteed her."
"One time I was at a party when I was 20. There was one dude there who was around 30 who wanted to get with my friend. We were all just chilling in this large commons area of the apartment building getting ready to play some games and drink. This dude just walks into the middle of the group, takes off his shirt, does a backflip, and then just struts off like he's a boss. I was so confused I just let out a, 'What the heck was that about?' He didn't like me. He also didn't get with my friend."
"This deranged Christian in town goes and sets up his 'The end is coming' stand where he sells Christian literature and CDs every Saturday during the Saturday market. He always shouts about everyone going to hell and randomly quotes bible verses.
I've seen him shout at a kid that asked him why he's so angry before, telling the little girl that she's the product of sin and the devil was with her parents."
"There was a guy at the train station who had a backpack that was Captain America's shield. He was always near me at the station, and I just love the backpack, so I said to him, 'Dude, I love your backpack!' He looked me up and down, and said with a sneer, 'I have a girlfriend.' Now, normally when someone is that rude I tend to shut down, but I got cranky. 'I don't care about your girlfriend mate, I was talking about your backpack.'"
"It was the first week at my new Starbucks location. I had worked at another one for a while but moved to San Francisco and transferred to a location that was a little kiosk in the middle of a mall food court. We had a policy that free water cups would only be handed out in small cups. This was because otherwise, we'd run out of medium and large cups.
It's eight at night. A woman asks for a water cup. I say sure, but it'll have to be small. No, she wants the venti cup, but I can't do that. Then she wants to see the manager. It's eight at night; he's not here. Then she's yelling.
This continues two more times. Now she's not leaving until she speaks to the manager or she gets the venti cup. I have to threaten to call the security before her hopefully embarrassed boyfriend grabs her by the arm and leads her away."
"I was in the emergency room at a hospital late at night. It was packed full with no spare seats, with people sitting on the floor. One guy, who was sitting in a wheelchair with extended foot support (although obviously not injured) got up and went for a walk somewhere. Whilst he was gone, a guy came in barely holding back tears of pain with a clearly broken leg. He's led over to the wheelchair and carefully props up his leg. The other guy came back 5 minutes later or so and looked visibly angry at someone having taken his chair. He then decided to get his revenge by 'accidentally' walking into the guy's leg and sort of kicking him. The guy with the broken leg screamed louder than I thought possible, but instead of apologizing the guy just walked off before anyone could say anything."
"My first job was retail. Unfortunately, I had to fill in for the guy who missed his shift in the shoe department. I was cleaning up someone's mess when I overheard a couple getting into an argument. She was upset at him for tossing the shoes she had tried on into a pile. He gestured at me and responded, 'Well, that's what they get paid for.' He then proceeded to kick the pile of shoes across the aisle. She stormed off and he chased after her. Then I started to clean up the ridiculous mess he'd made."
"When I used to take the subway in Boston every day for work, I once saw an old woman yell at a little girl (she was maybe 11 or 12) for several stops because the little girl's service dog was too close to the old woman. The dog was laying down under the little girl's seat calmly waiting.
The little girl was mortified, she was riding alone and didn't know what to say or do. Say what you will about Bostonians, but the rest of the car came to the little girl's defense and the old woman left in a huff."
"We had a local town jerk that was quite renowned for his behavior. Coming out of the store across the road with my dad when I was young, we saw said jerk leaving the pub. He crossed paths with a young family exiting the Chinese takeaway and proceeded to smash their dinner up in front of the kids.
I found out about 10 years later he had fallen down an elevator shaft and become paralyzed from the waist down. Apparently, this increased his awful power level according to local shop owners."
"In Bali, there are monkey forests. You can hang out with monkeys as long as you're respectful. No one supervises you, it's a really great experience.
On the way out some Australian guy had a banana and was holding it out of reach for a monkey, every time the monkey grabbed for it the man would yank it away saying, 'Haha yeah get it, come on, jump for it you little jerk.'
How small a person do you have to be to tease monkeys?"
"Line jumpers are generally jerks, but the guy who pushed a woman out of his way sending her halfway across the aisle so he could get in front of her to my checkout was the worst. Another customer called him out on it and his response was that he'd been at work all day as if that justifies hurting someone else. My reaction? Well, that was the slowest checkout ever while the lady got served swiftly at the next checkout across."
"I was at Lowes one day walking in and there was an 80-something-year-old man making his way across the parking lot with the right of way. This jerk in a huge truck was screaming at him from out of his window, telling him to hurry up, etc, because he was in a hurry to park. He kept revving his engine like he was going to hit him. Poor dude was so shaken by it, using a cane and going as fast as he could."
"I was at a small, crowded airport lounge in Dubai during a 40-minute break between a 15-hour and 6-hour flight. Lots of people, not enough benches. Literally, children lying/sitting on the floor and this dude was lying across four seats to sleep and, to top it all off, put his bags on the seat by his head, making his jerkiness spread across a grand total of five seats."
"There was a guy at the butcher's counter at a local supermarket who had some burn scars on his hands and lower arms. Some woman complained to the manager that she didn't want that man touching her food. I was in line behind her and said very loudly, 'Well, then, you'd better go shop somewhere else.'
She got in an almighty snit and stormed out."
"When I was a 16-year-old cashier at Wendy's an older man allegedly didn't get what he wanted, so he swore at me and slammed his food all over the counter. The kicker is that there was hot chili that had just been served (160°F) on the tray too, and some of it splashed on my arm and burned me."
(Points edited for clarity)