I went over to the table, stood next to this man (who was there with his mates), looked down and said, 'Sir, what would you like me to do? Lift my leg and pee on your table, or run and catch a frisbee? I'm not a dog, so don't ever snap your fingers like that or whistle for my attention. Got it, pumpkin?'
His mates totally lost it, laughing uncontrollably. I did take their order, and they were all on their best behavior after that. So much so that they left the table so bloody clean, and in the middle was about $60 as a tip for me."
"I worked for a call center when Priceline first came out. At that time it was a bid only site and you got what you got. No transfers, no refunds, no changes except for IMMEDIATE family death or PROVEN medical disability discovered after the date of purchase.
I worked on the 'Resolutions Team,' which meant I got the people who were already ticked off. It was essentially the art of saying no a thousand different ways. At first, we were centralized in one area, but after time they had the bright idea to assign a Resolutions Agent to individual teams.
One day, I heard the girl in the cube next to me crying as she was talking on the phone, so I put myself on away and hot jacked into her set. The customer on the line was calling her all sorts of filthy names and demanding to be refunded.
I put her on mute, told her to take a break (probably not authorized to do that, but didn't care) and made my mic live. 'Hello sir, I'm with the Resolutions Team. How can I assist you today?'
Immediately, he said something to the effect of, 'Finally, that dumb witch wouldn't refund my tickets.'
So I asked a few questions, and it turns out he had spent something in the neighborhood of $6,000 on three tickets to Milan for a business meeting three days prior. The meeting had been rescheduled and he wanted his money back.
So, I asked him if he had access to the internet where he was now. He said yes. So, calmly and clearly I walked him through the Priceline website where you bid for tickets, all the way up to the point where you put in payment information. Along the way, the site forced you to confirm no less than three times that you realize and accept that the tickets are non-transferable, non-refundable, and non-alterable.
As we got further through this, I heard the resentment creeping back into his voice. He started to swear at me and I cut him off with, 'Sir, if we can't keep this professional, I will disconnect the call and direct any further attempts to contact the company through me.' So he sulked.
I ended the phone call by saying, 'Now, I could have referred you to the President's Team for special exception review, but I am not going to do that. You chose to spew vile filth at a human being who I personally know as one of the nicest and most caring people I have ever met (she really was, this girl was a sweetheart) for not being allowed by her employer to reverse a decision YOU made. I am noting all of this in your file, and any further attempts to contact us will go to me or management. Consider this a $6,000 lesson in manners Mr. Customer. Thank you, and have a wonderful trip to Milan, I hear it's beautiful.'"
"During my freshman year of university, I worked at a drugstore with a photo place. One day, I had the most entitled princess get a reality check courtesy of my lack of filter.
The managers didn't do anything at this location, so if I took a break all they would do was accept orders and not process anything.
When princess walked over, she asked how long it would be. I knew my half hour break began in five minutes, so I quoted her 90 minutes. She scoffed and then threw a tantrum. 'It says ONE HOUR!'
I explained that I was taking a break shortly and would be able to get to her photos as soon as I could, but that the person covering me wouldn't process her order.
Her companion told her that they weren't even planning to return to the area for at least two hours, but she doubled down. Eventually, I'd had enough. I was tired, overworked, and hungry.
'LOOK. IT DOESN'T SAY "GUARANTEED" ANYWHERE. I NEED TO TAKE A BREAK SO I CAN PEE, HAVE MY DINNER, AND SIT DOWN FOR THIRTY MINUTES OUT OF THIS EIGHT HOUR SHIFT.'
She glared at me and snatched her film roll off the counter, declaring that I was rude and a witch. I smiled and said, 'YOU WOULD BE THE EXPERT ON THAT, MA'AM!'"
"I was a cashier at a grocery store, and if a customer was using coupons we had to make sure they were actually buying the correct item. One day, a customer was throwing a fit while I was looking for the items and comparing them to the coupons.
This lady paid by check, and after she left I wrote down her phone number. I waited 2-3 months, then called her up at 3:30 in the morning and told her to shove her coupons up her butt."
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